Georgia SoftWorks

SSH2 Server for Windows NT/XP/VISTA/2000/2003/2008

Keep it Secure – Simply

 

 

User Manual


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Georgia SoftWorks

SSH2 Server

 

 

 

 

Copyright ã 1997-2009, Georgia SoftWorks, All Rights Reserved

Public Square

17 Hwy 9 South • PO Box 729

Dawsonville Georgia 30534

Telephone 706.265.1018 • Fax 706.265.1020

http://www.georgiasoftworks.com


Copyright © Georgia SoftWorks, 1997-2009 All Rights Reserved.

User's Manual, Version 7.50, January 15, 2009

Microsoft, Windows, Windows VISTA, Windows XP, Windows 2000 Windows NT, Windows 98, Windows 95 are trademarks of Microsoft Corporation. SAP, SAPConsole are trademarks of SAP AG.  SecureCRT, F-Secure, PuTTY are trademarks of their respective companies.

 

THIS PROGRAM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

LICENSOR MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, ORAL OR WRITTEN, REGARDING THE PROGRAM OR DOCUMENTATION AND HEREBY EXPRESSLY DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LICENSOR DOES NOT WARRANT THE PROGRAM WILL MEET YOUR REQUIREMENTS OR THAT ITS OPERATION WILL BE UNITERRUPTED OR ERROR FREE.

IN NO EVENT WILL GEORGIA SOFTWORKS BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PROGRAMS.

COPYING:

WHILE YOU ARE PERMITTED TO MAKE BACKUP COPIES OF THE SOFTWARE FOR YOU OWN USE AND PROTECTION, YOU ARE NOT PERMITTED TO MAKE COPIES FOR THE USE OF ANYONE ELSE.

LICENSE:

YOU ARE LICENSED TO RUN THIS SOFTWARE ON A SINGLE WINDOWS NT/XP/VISTA/2000/2003/2008 SYSTEM. THE GEORGIA SOFTWORKS WINDOWS NT/XP/VISTA/2000/2003/2008 SSH2 SERVER SOFTWARE MAY BE INSTALLED ON A SINGLE WINDOWS NT/XP/VISTA/2000/2003/2008 SYSTEM

 


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Table of Contents


Overview... 1

Ease of Use. 3

Component Architecture. 4

Installation.. 6

Overview... 6

Procedure. 7

Registration.. 11

Floating License – Overview... 11

Floating License – Hardware Key Installation Instructions. 13

Removing Floating License – (Hardware Key). 17

Registration via Software Serial Number.. 18

How to Register the Software. 18

GSW SSH2 Server.. 23

GSW FIPS 140-2 Compliant Option.. 24

Software Requirements. 24

Enable Option.. 25

ENABLE FIPS 140-2 ON SSH2 SERVER.. 25

ENABLE FIPS 140-2 ON GSW MOBILE/CE and DESKTOP CLIENTS. 26

FIPS 140-2 Connections. 28

Installation Layout.. 29

Configuration.. 31

Allow only AES-256 Encryption.. 31

Change the SSH2 Port Number. 32

Location of SSH2 Server RSA Private Key. 33

Location of SSH2 Server DSA Private Key. 34

Using the GSW SSH2 Server Software. 37

SSH2 Clients.. 38

GSW SSH2 CLIENTS. 38

GSW DESKTOP CLIENT. 39

PPC Device Clients. 40

PPC 2003 Client 40

Windows CE – Psion-Teklogix 7535 Devices. 42

Third Party SSH2 Clients. 45

Specify Domain with a 3rd Party Client 48

FIPS 140-2 Resources.. 50

GSW SSH2 Server Subscription.. 51

HOW TO UPDATE THE SOFTWARE. 52

HOW TO RENEW THE GSW Subscription.. 52

System Signature - IMPORTANT PLEASE READ.. 53

Technical Support.. 54

Provide Log Files To GSW Technical Support.. 54

 


Table of Figures

 

Figure 1: GSW Server Products Block Diagram... 4

Figure 2: GSW Telnet Server Block Diagram... 4

Figure 3: GSW SSH2 Server Block Diagram... 5

Figure 4: Installation Welcome Screen.. 7

Figure 5: Installation – Choose Destination Folder. 8

Figure 6: Installation – Command Shell Status Lines. 9

Figure 7: Installation Complete. 9

Figure 8: GSW UTS Program Group.. 10

Figure 9: SSH2 Installation Status. 10

Figure 10: Floating License – Parallel Port 12

Figure 11: Floating License - USB Port 12

Figure 12: Floating License - Hardware Key. 12

Figure 13: Floating License - Installation Splash Screen.. 13

Figure 14: Floating License – HW Key Initial Installation Welcome Screen.. 14

Figure 15: Floating License - License Agreement 15

Figure 16: Floating License - Accept License Agreement 15

Figure 17: Floating License - HW Key - Installation Status. 16

Figure 18: Floating License Drivers Successful Installation.. 16

Figure 19: Registration – SSH Shield is not registered for use. 18

Figure 20: GSW Registration - Initial Screen.. 19

Figure 21: Registration - Serial Number Applied.. 20

Figure 22: Registration Successful Screen.. 20

Figure 23: Registration Verification.. 21

Figure 24: Registration - Verify that FIPS 140-2 is Enabled.. 22

Figure 25: Control Panel - GSW SSH2 Services Started.. 23

Figure 26: GSW True FIPS 140-2 Connection – Server and Client 25

Figure 27: FIPS 104-2 Option Enabled.. 25

Figure 28: Desktop Client "-i" option issued.. 26

Figure 29: Enable FIPS 140-2 on GSW Mobile Clients. 27

Figure 30: Verify FIPS 140-2 Compliant Connections. 28

Figure 31: Installation Folder Layout of the GSW UTS. 29

Figure 32: Installation Folder Layout of the GSW SSH2 Shield.. 30

Figure 33: GSW SSH2 Desktop Client 39

Figure 34: GSW PPC 2003 Client 40

Figure 35: GSW PPC 2003 Client – Options. 41

Figure 36: GSW PPC 2003 Client - SAPConsole - SSH2. 41

Figure 37: Psion-Teklogix Initial Screen.. 42

Figure 38: Psion-Teklogix – Session Menu Items. 42

Figure 39: Psion-Teklogix Connection Settings. 43

Figure 40: Psion-Teklogix – Save Settings. 43

Figure 41: Psion-Teklogix running SAP via SAPConsole. 44

Figure 42: Psion-Teklogix Save Client Settings Menu.. 44

Figure 43: 3rd Party Client – SecureCRT – SAPConsole. 45

Figure 44: 3rd Party Client - PuTTY - Unicode. 46

Figure 45: 3rd Party Client - F-Secure SSH Client 47

 

 

Table of Tables

 

Table 1: GSW Software versions required for FIPS 140-2. 24

Table 2: Device Operating System Versions Required for FIPS 140-2. 24

Table 3: GSW SSH2 Client Platforms. 38

Table 4: FIPS 140-2 certificate links. 50

Table 5: Version Upgrade Pricing with GSW Subscription Plan.. 51

Table 6: Version Upgrade Pricing Without Subscription Plan.. 51

Table 7: Steps to Renew the GSW Subscription Plan.. 52


Typographic Conventions

 

Italics:                                         are used to emphasize certain words, especially new terms or phrases when they are introduced.

 

Initial Caps Bold:                      Words that appear in initial caps boldface represent menu options, buttons, icons or any object that you may click.

 

Courier:                                 This font represents anything you must type.

 

"<enter>"                                   This represents the enter key.

 

 

 

 Terms/Abbreviations

 

UTS                                            GSW Universal Terminal Server

 

Windows                                     Refers to Microsoft Windows Operating Systems 98/ME/NT                                                    4.0/XP/VISTA/2000/2003/2008 unless otherwise noted.

 

 

 

 

 


 

 

 

 

 

 

 

 


Features at a Glance

Offering Secure Remote Logon, Secure Data Exchange, Secure Network Services and Secure Access to your Application

on an Insecure Network

 

Georgia SoftWorks SSH2 Server

 

 

 

  • Complete Data Stream Encryption

AES-256, 3DES, BLOWFISH and other Ciphers Supported

 

  • Easy to Install and Use

Defaults provide strong encryption

            No Certificate provision required

 

  • Automatic Generation and installation of RSA and DSA Host Keys

 

  • Perfect Support for ALL PC Keys and International Characters

 

  • GSW SSH2 Clients for Windows Desktops, Pocket PC 2003, Select Windows CE .Net 4.2 class devices.

 

  • Provides Feature Set in the GSW UTS.

 

  • Verified correct operation on x64 platforms (GSW SSH2 is a x86 – 32bit application)

 

  • FIPS 140-2 Compliant Option!

 

 



Overview

The GSW Secure Shell (SSH2) Server provides Secure Remote Access to your Windows Host including Secure Remote Logon, Data Exchange, and Access to you Application on an Insecure Network

Thank you for purchasing the Georgia SoftWorks (GSW) SSH2 Server for Windows NT/XP/VISTA/2000/2003/2008. The GSW SSH2 Server provides unparalleled performance and includes the powerful features needed to achieve operational objectives in demanding commercial and industrial environments. The growing concern that sensitive data must not be available to unauthorized third parties demands that a client can securely access the remote server. This is especially important for RF access to a server.

Strong “End to End” encryption is employed with the GSW SSH2 Server.  No clear text username and passwords are transmitted across the network.  No clear text application data is transmitted across the network. All the data is encrypted using the strongest encryption available to provide complete confidentiality.  

A Federal Information Processing Standards Publication (FIPS) 140-2 compliant option is available and may be purchased for the GSW SSH2 Server.  This standard specifies the security requirements that will be satisfied by a cryptographic module utilized within a security system protecting sensitive or valuable data. This option is available to Federal agencies, including the US Military. The option is also available for purchase by other organizations such as state governments, educational and research institutions, commercial businesses and other entities with the need or desire to comply with this security requirement for cryptographic modules standard.

The GSW SSH2 Server is useful in a wide variety of environments that require Secure Remote Access and Strong Encryption that include:

·                    RF Application, Barcode Scanner, etc. (Warehousing, Inventory, Medical, etc.)

·                    SAP AG’s SAPConsole

·                    Application Service Providers (ASP)

·                    System Administration

·                    Legacy Applications

·                    Software Development and more!

The GSW SSH2 provides SSH2 (SSH version 2) operation rather than the older iteration SSH1 (SSH version 1) operation. In addition to being faster, smaller and more flexible, SSH2 provides significant security improvements. Even though SSH1 implementations exist, they are becoming fewer and are usually not recommended as a choice. GSW has chosen to provide the strongest, fastest and version of SSH – SSH2.

 

An extremely important aspect of the GSW SSH2 Server is the ease of installation. Complex and lengthy security configuration has been either eliminated or reduced to a minimum in order to get your application up and running fast without forsaking performance or compromising desired security. You do not have the administrative complexity of public/private keys and certificates when using the GSW SSH2 Server default settings.

 

 

Secure Remote Login, Secure Access to the Application and ensuring Data Integrity are the primary areas for concern when securing an application and the GSW SSH2 Server is optimized to address these needs.

 

Secure Remote Login

The GSW SSH2 server only allows connections from SSH2 clients.  This ensures that all user data is encrypted prior to leaving the local client device. The data is decrypted at the remote GSW SSH2 Server. This includes authentication data such as the username and password that is required to Login to the remote server. The encryption is transparent, and thus the user will not perceive much, if any, variance between operation of a telnet and SSH2 client.

The SSH2 connection ensures that the Login and Authentication data is encrypted so that a malicious party can not intercept the sensitive information.

Secure Access to Your Application (Secure Data Exchange)

Since the connection between the SSH2 client and the GSW SSH Server is encrypted, the data transmitted is not readable by unauthorized parties.  When the User is authenticated, a shell is started (cmd.exe), where the user can perform remote command execution or start applications. All data transmitted between the client and the server is encrypted. No one can “snoop” the connection and intercept clear text data because none exists!

Data Integrity

Data Integrity is essential for secure data exchange.  The data received must be exactly the same as the data sent; otherwise an unauthorized party may have modified the data during the transmission. The SSH2 Transport layer ensures that the data received has not been modified from the data sent. This is accomplished by including a message authentication code (MAC) with each packet transmitted. The MAC is determined prior to encryption using the contents of the packet, a “Shared Secret” between the SSH2 client and SSH2 server and a packet sequence number.

 


Ease of Use

                       

Many of the complex and lengthy configurations issues are automatically defined by the GSW SSH2 Server. It has been observed that an overwhelming majority of customers do not need nor desire to set every possible option available for SSH2 Security. 

 

Most customers want the strongest security that is practical to implement. Through much dialog with our resellers and customers that use RF environments a main theme emerged. The requirement to “Keep it secure – simply” was paramount.

 

The installation of the GSW SSH2 Server is very quick. You will have users connecting with the security of powerful SSH2 encryption much sooner than expected.

 

·                    No Encryption Method has to be specified.

Many environments must ensure that the Windows Username and Password are encrypted as well as the data. GSW SSH2 Server provides complete confidentiality by defaulting to a very strong encryption method.

 

The GSW SSH2 Server defaults to AES-256.

 

AES-256 is the generally accepted strongest encryption standard offered by SSH2 – it is the Advanced Encryption Standard using a 256 bits cryptographic key. This is also known as the Rijndael algorithm which is a symmetric block cipher capable of using cipher keys that have 128, 192 and 256 bit lengths to process data blocks of 128 bits.

 

The GSW SSH2 server can be configured to refuse a connection if the SSH2 client can not operate with AES-256. Weaker encryptions only compromise the security of the connection so only the strongest encryption can be configured to ensure the strongest protection - while maintaining exceptional performance.  AES-256 encryption is available on almost all SSH2 clients. Of course other encryptions are supported such as 3DES and Blowfish. The GSW SSH2 server will negotiate with the client to agree on the algorithm unless configured otherwise.

 

·                    No manual installation of certificates needed

Additionally it has been identified that the administrative requirements for public and private certificate installation is not needed or desired. In fact, the installation of certificates on RF devices would be complex and cumbersome at best.  No public/private key generation or administration is required.

 

 

 

 

Component Architecture

The GSW SSH2 is composed of:

§         The GSW Universal Terminal Server (UTS)

§         The GSW SSH2 Shield

The GSW UTS is the software module that contains the core software for the GSW Server products, and the majority of the Advanced Features for the GSW Server Products 

Figure 1: GSW Server Products Block Diagram

The GSW UTS standard option for the Protocol and Interface is the Telnet Interface. This configuration is marketed and sold as the GSW Telnet Server.

Figure 2: GSW Telnet Server Block Diagram

 

 

 

The GSW UTS SSH2 interface is installed by applying the GSW SSH2 Shield to the GSW UTS. The GSW SSH2 Shield disconnects the Telnet Protocol Interface and installs the SSH2 Interface.

This configuration is marketed and sold as the GSW SSH2 Server

Figure 3: GSW SSH2 Server Block Diagram

 


Installation

Overview

When you purchased the GSW SSH2 Server you either:

 

  1. Own a GSW Telnet Server and are upgrading to the  SSH2 Server

      OR

  1. Are new customer purchasing the GSW SSH2 Server[1].

 

 

If you own a GSW Telnet Server and are upgrading to the SSH2 Server then:

  1. You must have GSW Telnet Server Version 6.50 or higher installed. This is required to obtain the GSW UTS. Even though you are installing the GSW Telnet Server, the Telnet Interface becomes disabled when the SSH2 Shield is installed. If you have an older version then you will need to upgrade to the Version 6.50 or higher before you can apply the SSH2 Shield.
  2. You next install the GSW SSH2 Shield
  3. Register the GSW SSH2 Server.

 

If you are purchasing a new GSW SSH2 Server then:

  1. You will receive the current version of the GSW Telnet Server. Install the GSW Telnet Server according to the Installation Instruction in the GSW UTS User Manual. You do not need to register the Telnet Server at this time. Registration takes place after the installation of the GSW SSH2 Shield.
  2. You next install the GSW SSH2 Shield
  3. Register the GSW SSH2 Server.

 

NOTE: The GSW SSH2 Server requires registration. The registration for the GSW UTS is not sufficient for the GSW SSH2 Server.

 


 

Procedure

 

Installation of the GSW SSH2 Server software is simple and quick. From Windows NT/XP/VISTA/2000/2003/2008 perform the following:

1.       Run the setup.exe program. The Welcome screen of the setup program is displayed and you are reminded and urged to exit all windows programs before continuing. You are also reminded that you must have administrative privileges to install this program. Click Next.

 

Figure 4: Installation Welcome Screen

 

 

 

 

 

1.      A screen is displayed indicating the folder where the GSW SSH2 Shield will be installed. The default is:

C:\Program Files\Georgia SoftWorks\Georgia SoftWorks SSH2 SHIELD. 

You may change the installation directory at this time.  Note: Make sure that the users of the SSH2 Server have full access to the installation directory.

 

Figure 5: Installation – Choose Destination Folder

 

      Select the Program Folder for the SSH2 Server. Click Next.

 

 

 

 


 

2.      A shell opens a window with installation status lines similar to the figure below.

 

Figure 6: Installation – Command Shell Status Lines

3.      Now the Setup is complete! Click Finish and Now its time to register the SSH2 Server!

 

Figure 7: Installation Complete

 

 

 

Please view the readme.txt file as it may contain late breaking information about the SSH2 Server that has not yet made it into the User Manual. Release notes are also contained in the readme.txt file.

Figure 8: GSW UTS Program Group

 

Installation will result in the Georgia SoftWorks program group item “Installation Status” showing GSW SSH2 as installed. Additionally the version of the GSW SSH Shield is displayed along with the status of the server and other Georgia SoftWorks software that may be installed.

 

Figure 9: SSH2 Installation Status

 

 


Registration

The GSW SSH2 Server is licensed for a single server. The license must be activated for the software to operate. To activate the license a valid Serial Number is required and is examined periodically by the SSH2 Server software. The Serial Number also allows new versions to be downloaded and installed for the duration of your subscription plan.

 

Two methods exist to obtain a valid Serial Number.

 

  1. Registration via Floating License (default method)

The Serial Number is pre-programmed into a specific hardware key that came with your purchase. The hardware key connects to a parallel or USB port on the server. See page 11 for details on registration via the Floating License.

 

  1. Registration via Software Serial Number.

This method exists for environments that do not support Parallel or USB ports. In brief this entails providing GSW with a machine specific Product ID. A Serial Number is generated based on the Product ID. This is usually performed via email, fax or telephone. See page 18 for details on Software registration.

 

Floating License – Overview

The Georgia SoftWorks Floating License provides the flexibility to rapidly move the GSW SSH2 Server from one machine to another.  If you are unable to use the Floating License - skip this section and go to the section on Registration via Software Serial Number on page 18.

NOTE: When a SSH2 Server Pack is purchased (SSH2 Server  and GSW Telnet Server), the same physical Floating License will contain valid Serial Numbers for both products.

With the Floating License NO software registration is required for the SSH2 Server to operate.

Common scenarios where the Floating License is useful include:

·        Laboratory usage in a development or test environment where the SSH2 Server  is required for short periods of time on any particular machine and then moved to a new machine.

·        Backup Servers in a production environment. Typically multiple SSH2 Servers are purchased for backup systems, however with a Floating License the Hardware Key can be quickly moved from the primary machine to the backup without any other registration requirements.

·        Environments where a failed server must be replaced or rebuilt and immediately restored to operation with full SSH2 Server capability.

The Georgia SoftWorks Floating License is a hardware key that connects to a female parallel port connector or USB Port on the server. The parallel port Floating License does not impact functionality of the port for other uses. The parallel hardware key acts as a pass-through allowing normal connections to the other side of the key.

The Georgia SoftWorks Floating License is a hardware key that can be ordered for a Parallel or USB Port.

Parallel Port Floating License

USB Floating License

Figure 10: Floating License – Parallel Port

The Parallel Port Floating License is a Pass Through allowing normal function of the port.

Figure 11: Floating License - USB Port

Not attached to a Server

 

The Parallel Port Floating License connects to a female parallel port on the server and does not impact functionality of the port for other uses. It acts as a pass though allowing normal connections to the other side of the key.

USB LED Lights when Installed

Figure 12: Floating License - Hardware Key

The SSH2 Server will recognize the presence of the key and activate the software with the proper date for which free version upgrades can be obtained. It does not matter which parallel or USB port on the server the Hardware Key is installed, as all ports will be scanned for the installation of the key.

The Floating License currently is installed using the manufacturer (Aladdin) of the hardware key’s setup program. It is described below. The name of the hardware key is HASPHL and you will see it displayed in the setup screens.


Floating License – Hardware Key Installation Instructions

 

1.      Plug the hardware key onto the parallel or USB port on the server.

Note: If you are using a USB Floating License on a Windows NT system run the file aksnt4usb.exe prior to the following steps.

2.      Copy the files from the Floating License folder(hardkey) on the provided CD to the hard drive on your sever.

3.      Run the HASPUserSetup.exe program and follow the installation instructions.  (After installation of the hardware key install the SSH2 Server as described on page 6.)

You will first see the Aladdin Splash Screen. The Aladdin Splash Screen will display for about 5 seconds.

Figure 13: Floating License - Installation Splash Screen


 

4.      The next screen displayed is the Aladdin Welcome Screen.

Figure 14: Floating License – HW Key Initial Installation Welcome Screen

 

            As the dialog indicates, if you have any running application please close them now.

Click Next


Figure 15: Floating License - License Agreement

Read the license agreement and select “I accept the license agreement”, and then Click Install.

Figure 16: Floating License - Accept License Agreement

5.      An installation status progress meter is quickly displayed. 

Figure 17: Floating License - HW Key - Installation Status

 

6.      When the installation of the Aladdin Hasp Device driver is complete the screen below is displayed. Click Finish

Figure 18: Floating License Drivers Successful Installation

7.      Plug the hardware key onto the parallel or USB port on the server.

NOTE: On some systems you may have to reboot the server after installation. If the Floating License is not recognized (by the GSW SSH2) after installing the driver, please reboot the server.

Removing Floating License – (Hardware Key)

 

In the event that you need to remove the Floating License (Aladdin HaspHL) please use the Windows Control Panel Add/Remove Programs administrative utilities.

 

NOTE:  Removing the Floating License will disable the SSH2 Server.


 

Registration via Software Serial Number

To run the GSW SSH2 Server you must first register the software. (This registration is NOT required if you installed the Floating License, Page 11) Registration via Software Serial Number entails just a few steps that involve obtaining the Product ID and providing this Identification to Georgia SoftWorks so a Serial Number can be generated. Georgia SoftWorks will provide you with the Serial Number based on the Product ID. When you enter the Serial Number into the Registration Tool, click Register.

NOTE: Read System Signature chapter at the end of manual (page 53).

How to Register the Software

To run the registration software -

·        Select the Start button on the task bar; select Programs, then Georgia SoftWorks UTS Server and then Registration.

Prior to registering the SSH2 Server, a reminder dialog is presented indicating that the SSH Shield is not registered.

Figure 19: Registration – SSH Shield is not registered for use

 

The GSW SSH2 Server will be fully functional for a Trial Period of 30 days without requiring registering when installed for the first time on a system.  Click OK

IMPORTANT NOTE: If you already own a GSW Telnet Server and you want to run a 30 day trial of the GSW SSH2 Server then you will need to request a 30 day trial serial number from Georgia SoftWorks.  Please save a copy of the current SERIAL NUMBER for your telnet server prior to installing a 30 trial GSW SSH2 Server. In the event that you do not purchase the GSW SSH2 Server prior to the expiration of the trial you will need to apply your original serial number to re-activate the original GSW Telnet Server.
Next, the registration screen is displayed. The Registration program automatically fills in the Product Information fields as shown in the figure below. Complete the Customer Information fields as shown in the figure below.

Note: The Product Information Name and Version must contain valid data or it will not generate a correct Product ID.

Figure 20: GSW Registration - Initial Screen

Note that the Customer Information and Serial Number in the Registration Information may be already filled. This will be the case if the GSW UTS has previously been registered and operating as the GSW Telnet Server.

1.      Please complete the Customer Information , Purchased From and the Application software  fields in the Registration Screen.

2.      The registration information must be provided to Georgia SoftWorks to obtain the Serial Number. Several methods are available for your convenience.

1.  Save the information to a file and email it to Georgia SoftWorks - Preferred method.

     Please save (using the Save to file button on the registration screen) this information to a           file and email to Georgia SoftWorks registration@georgiasoftworks.com

OR

2.  Print the information and Fax it to Georgia SoftWorks

                        Please print (using the Print button on the registration screen) this information and fax to                              Georgia SoftWorks - 706.265.1020

            Once Georgia SoftWorks receives the information, we can generate a Serial Number on demand.                      We will reply back via Fax or email. You may close the registration program at this time.

3.      When the Serial Number is provided run the Registration Program again and enter the Serial Number. The easiest method to get the serial number is to highlight the returned Serial Number and copy (ctrl-c). Then position the mouse in the Serial Number field in the Registration Information box and paste (ctrl-v). 

Figure 21: Registration - Serial Number Applied

4.      Click Register.

Figure 22: Registration Successful Screen

5.      Click OK.

 

Now the software is registered.

You will notice that in this case the Parameter field in the registration form is set to 3000, SSH Shield. This indicates that the SSH2 Server is installed and registered and is enabled for 3000 sessions.

Figure 23: Registration Verification

 


If you have purchased the Federal Information Processing Standards Publications (FIPS 140-2) option you can verify that it is enabled by viewing the registration screen as shown below in Figure 24. Please note that the GSW SSH2 Server must be installed for the FIPS option to be available. GSW True FIPS 140-2 compliant connections can be identified using the GSW Session Administrator in the GSW UTS  Server. Please see the GSW UTS Users Guide for further details.

Figure 24: Registration - Verify that FIPS 140-2 is Enabled

 

IMPORTANT: READ SYSTEM SIGNATURE CHAPTER AT END OF MANUAL (page 53).

You may now run the Georgia SoftWorks SSH2 Server. Note that you will be able to obtain Free Updates until the date specified


GSW SSH2 Server

Using the Installation Status Program Item within Georgia SoftWorks UTS program group, you can view the Installation Status of the GSW UTS and SSH2 Server. Another useful utility is to use the Windows Control Panel to view and alter the status of the GSW SSH and the GSW UTS services.

 

 

Figure 25: Control Panel - GSW SSH2 Services Started

The Georgia SoftWorks GSW_SSHD service and the Georgia SoftWorks Universal Terminal Server should both have a status of Started and a Startup Type of Automatic.

 

Using the Windows Services utility is the recommended method to start and stop the GSW services when required.

 


GSW FIPS 140-2 Compliant Option

GSW provides a Federal Information Processing Standards Publication (FIPS) 140-2 compliant option for those entities with requirements to meet cryptographic module security standards to protect sensitive and valuable data. FIPS standards are either mandated or recommended for use in federal government information technology (IT) systems.

Georgia SoftWorks undertook a purposed and specific development effort in order to provide required FIPS 140-2 compliant SSH2 server and client software to the United States Military.  Having completed this task, GSW is able to make this software available to other branches of the Federal government as well as State governments and other institutions including research, educational and commercial.

Software Requirements

 

In addition to the development required for FIPS 140-2 compliance of the GSW server and client software, the GSW mobile clients must run on an operating system that is FIPS 140-2 certified or provides a cryptographic module that has been certified.

In order that your SSH2 connections are FIPS 140-2 compliant you must ensure that you have the minimum GSW software versions as well as the proper Windows Mobile/CE operating system version.

Software Requirements for FIPS Compliancy

 

GSW Software

Version

 

 

Certificate

GSW UTS Server

GSW SSH2 Server

7.50+

 

 

#918

#918

7.50+

 

 

GSW Desktop Clients

7.50+

 

 

#918

GSW CE/Mobile Clients

7.50+

 

 

#560,# 825

 

 

 

 

 

Table 1: GSW Software versions required for FIPS 140-2

Required Device Operating System  for Mobile/CE Clients

 

 

 

Certificate

Windows CE 5.0

Depends on Vendor

- Made available to OEMs via Windows Update 061211_KB911762

 

 

 

#560

Windows Mobile 5.0

 

 

 

#560

Windows CE 6.0

 

 

 

#825

Windows Mobile 6.0

 

 

 

#825

Windows Mobile 7.0

 

 

 

 

Table 2: Device Operating System Versions Required for FIPS 140-2

The significant aspect of the client device operating system is that the version of the cryptographic module rsaenh.dll must be NIST (National Institute of Standards and Technology) certified, which begins with build 14343.0.0. With Windows CE 5.0 extra attention should be taken to ensure the version of rsaenh.dll. This may require contacting the device vendor to determine the correct version number of that cryptographic module.

 

Enable Option

FIPS 140-2 must be enabled on both the GSW SSH2 server and the GSW clients to complete a FIPS 140-2 compliant connection.

 Figure 26: GSW True FIPS 140-2 Connection – Server and Client

ENABLE FIPS 140-2 ON SSH2 SERVER

Proper registration will enable the FIPS option on the SSH2 Server.  View the registration tool to ensure the GSW SSH2 Server is registered with the FIPS option enabled.  

Select the Start button on the task bar; select Programs, then Georgia SoftWorks UTS Server and then Registration. The current registration information is displayed.

Figure 27: FIPS 104-2 Option Enabled

In the Parameter field you will observe the number of concurrent sessions allowed followed by the text “SSH Shield” indicating that the GSW SSH2 server is installed and FIPS indicating that the FIPS 140-2 option is enabled.


ENABLE FIPS 140-2 ON GSW MOBILE/CE and DESKTOP CLIENTS

 

Desktop Client

Use the “–i” command line parameter when launching on GSW Desktop clients to enable FIPS 140-2 option. Please see the UTS users manual for a description and examples of desktop client command line options.

When FIPS 140-2 enabled GSW desktop clients are launched  you will receive a banner indicating that the “-i” command line parameter was issued by the client.

Figure 28: Desktop Client "-i" option issued

 

Please note that to have a both ends (client and server) FIPS 140-2 compliant, FIPS 140-2 must be enabled on the GSW SSH2 Server too.

 

 

 

 

 

 

Mobile/CE Clients

Enable FIPS140-2 on GSW Mobile/CE clients via the Encryption list box. The Mobile/CE device screen that you see will be similar to the ones below.

 

 

Figure 29: Enable FIPS 140-2 on GSW Mobile Clients

 

Please note that to have a both ends (client and server) FIPS 140-2 compliant, FIPS 140-2 must be enabled on the GSW SSH2 Server too.

 

 

 


FIPS 140-2 Connections

 

Using the UTS Session Administrator you can verify True GSW FIPS 140-2 compliant connections. An asterisk “*” will be prepended to the user name for connections that are FIPS 140-2 compliant for both the client and the server.

The possibility exists that a third party client may be FIPS 140-2 compliant but it cannot be verified unless it is a GSW client.

Figure 30: Verify FIPS 140-2 Compliant Connections

.


 

Installation Layout

The Installation folder of the GSW UTS is as follows

 

Figure 31: Installation Folder Layout of the GSW UTS

The folders of interest are:

·        Clients:                         Contains all the GSW clients for the SSH2 Server and the Telnet                                               Server.

o       753x                Contains the GSW Client for Teklogix 753x devices.

o       ARMV4CE      Contains the GSW Client for ARM devices

o       CK30              Contains the GSW Client for Intermec CK30 devices

o       Desktop           Contains the GSW clients that run on Windows Desktops.

o       PPC2002         GSW Clients for Windows Pocket PC 2002 class devices

o       PPC2003         GSW Clients for Windows Pocket PC 2003 class devices.

o       X86                 Contains the GSW Client for x86 based devices

·        Doc:                             Contains the documentation for your viewing or printing.

·        GSJC                           Contain the files for the GS Java Client and Applet

·        Log                              Contains the GSW UTS Log files to provide to the GSW Technical Support                             Group in the event of a problem. See page 54  for more information.

·        Scripts                          This is where your logon scripts will reside. See GSW UTS User Manual.

The installation folder layout of the GSW SSH2 Shield is as follows under the Windows\Program Files folder.

Figure 32: Installation Folder Layout of the GSW SSH2 Shield

The Georgia SoftWorks UTS logs folder contains the GSW SSH2 Server log files to provide to the GSW Technical Support Group in the event of a technical problem.


Configuration

No configuration is required beyond installation in order for the GSW SSH2 Server to operate providing secure logon, strong encryption and data integrity on an insecure network. Optional SSH2 Configuration is provided if necessary. The GSW SSH2 Server reads configuration values each time the GSW_SSHD service is started.

 

Allow only AES-256 Encryption

 

The default configuration restricts connections to those clients offering only the strongest encryption AES-256. In the event you do not want to require the strongest encryption then the GSW SSH2 Server can be configured to allow the client to negotiate the encryption.

 

This configuration is contained in the registry key bAES256Only which is a flag. The key is:

       HKEY_LOCAL_MACHINE\SOFTWARE\Georgia SoftWorks\GSW_SSHD\Parameters\bAES256Only

            The default value is 1. (Only allow clients with AES-256 to connect)

You may allow the SSH2 client to negotiate the encryption strength by setting it to 0x0.

The following is a procedure to change the registry key for the AES-256 Encryption Only flag.

Note: You must be on the Windows NT/XP/VISTA/2000+ system that the Georgia SoftWorks SSH2 Server is installed. However you may connect to the SSH2 Registry from a remote location.

1.      Click the Start button at the bottom left corner of your screen.

2.      Click RUN

3.      Type REGEDT32 

4.      Click OK

5.      Select Windows item HKEY_LOCAL_MACHINE

6.      Select the menu item Edit

7.      Move the mouse pointer and click  Find

8.      Type bAES256Only

9.      Click on Find Next

10.  Select the menu item Edit and then click on Modify

11.  Enter the new value for the Allow AES-256 Only flag and click OK

The new value will take effect when the GSW SSHD service is restarted.

 

 

Change the SSH2 Port Number.

               

The default port number is port 22. You can change the port number to the port of your choice.

Important: Be sure that you also change the port number on the SSH2 clients to the same port number configured on the SSH2 Server.

 

In the event you want to change the SSH2 port on the server you can do so by changing the following registry key.

 

This configuration is contained in the registry key usGSWSSHDPort which is a number. The key is:

  HKEY_LOCAL_MACHINE\SOFTWARE\Georgia SoftWorks\GSW_SSHD\Parameters\usGSWSSHDPort

The default value is 22.

This following is a procedure to change the registry key for the SSH2 port number.

Note: You must be on the Windows NT/XP/VISTA/2000+ system that the Georgia SoftWorks SSH2 Server is installed. However you may connect to the SSH2 Registry from a remote location.

1.      Click the Start button at the bottom left corner of your screen.

2.      Click RUN

3.      Type REGEDT32 

4.      Click OK

5.      Select Windows item HKEY_LOCAL_MACHINE

6.      Select the menu item Edit

7.      Move the mouse pointer and click  Find

8.      Type usGSWSSHDPort

9.      Click on Find Next

10.  Select the menu item Edit and then click on Modify

11.  Enter the new value for the SSH2 Port number and click OK

 

The new value will take effect when the GSW SSHD service is restarted.

 


Location of SSH2 Server RSA Private Key.

     

The SSH2 Server RSA Private Key is in an encrypted file and is in the PEM format.

 

This configuration is contained in the registry key szServerRSAKeyFile which is a text string.

You can change the location by modifying the registry key.

 

The key is:

 

       HKEY_LOCAL_MACHINE\SOFTWARE\Georgia SoftWorks\GSW_SSHD\Parameters\szServerRSAKeyFile

 

The default value is the installation folder for the GSW SSH2 Shield.

 

      C:\Program Files\Georgia SoftWorks\Georgia SoftWorks SSH Shield\sshd_rsa.key

 

The following is a procedure to change the Location of SSH2 Server RSA Private Key.

Note: You must be on the Windows NT/XP/VISTA/2000+ system that the Georgia SoftWorks SSH2 Server is installed. However you may connect to the SSH2 Registry from a remote location.

 

1.      Click the Start button at the bottom left corner of your screen.

 

2.      Click RUN

 

3.      Type REGEDT32 

 

4.      Click OK

 

5.      Select Windows item HKEY_LOCAL_MACHINE

 

6.      Select the menu item Edit

 

7.      Move the mouse pointer and click  Find

 

8.      Type szServerRSAKeyFile

 

9.      Click on Find Next

 

10.  Select the menu item Edit and then click on Modify

 

11.  Enter the new value for the Server RSA Key Location and click OK

 

The new value will take effect when the GSW SSHD service is restarted.


 

Location of SSH2 Server DSA Private Key.

     

The SSH2 Server DSA Private Key is in an encrypted file and is in the PEM format.

 

This configuration is contained in the registry key szServerDSAKeyFile which is a text string.

You can change the location by modifying the registry key.

 

The key is:

 

       HKEY_LOCAL_MACHINE\SOFTWARE\Georgia SoftWorks\GSW_SSHD\Parameters\szServerDSAKeyFile

 

The default value is the installation folder for the GSW SSH2 Shield.

 

      C:\Program Files\Georgia SoftWorks\Georgia SoftWorks SSH Shield\sshd_dsa.key

 

Note: You must be on the Windows NT/XP/VISTA/2000+ system that the Georgia SoftWorks SSH2 Server is installed. However you may connect to the SSH2 Registry from a remote location.

 

1.      Click the Start button at the bottom left corner of your screen.

 

2.      Click RUN

 

3.      Type REGEDT32 

 

4.      Click OK

 

5.      Select Windows item HKEY_LOCAL_MACHINE

 

6.      Select the menu item Edit

 

7.      Move the mouse pointer and click  Find

 

8.      Type szServerDSAKeyFile

 

9.      Click on Find Next

 

10.  Select the menu item Edit and then click on Modify

 

11.  Enter the new value for the Server DSA Key Location and click OK

 

The new value will take effect when the GSW SSHD service is restarted.


Internal SSH2 Activity Logging FLAG for Debugging.

               

In the event that GSW Technical Support requires additional information you may need to turn on SSH2 internal activity logging.

 

You can activate the internal SSH2 activity logging by modifying the following registry key.

 

This configuration is contained in the registry key bEnableWODLog which is a flag. The key is:

  HKEY_LOCAL_MACHINE\SOFTWARE\Georgia SoftWorks\GSW_SSHD\Parameters\bEnableWODLog

The default value is 0.

Note: You must be on the Windows NT/XP/VISTA/2000+ system that the Georgia SoftWorks SSH2 Server is installed. However you may connect to the SSH2 Registry from a remote location.

1.      Click the Start button at the bottom left corner of your screen.

2.      Click RUN

3.      Type REGEDT32 

4.      Click OK

5.      Select Windows item HKEY_LOCAL_MACHINE

6.      Select the menu item Edit

7.      Move the mouse pointer and click  Find

8.      Type bEnableWODLog

9.      Click on Find Next

10.  Select the menu item Edit and then click on Modify

11.  Enter the new value for the Enable Activity Logging  and click OK

The new value will take effect when the GSW SSHD service is restarted.


Internal SSH2 Activity Log file location for Debugging.

               

In the event that GSW Technical Support requires additional information you may need change the SSH2 internal activity log file location.

 

You can modify the internal SSH2 activity log file name and location by modifying the following registry key.

 

This configuration is contained in the registry key szWODLogFile which is a text string. The key is:

  HKEY_LOCAL_MACHINE\SOFTWARE\Georgia SoftWorks\GSW_SSHD\Parameters\szWODLogFile

The default value is the log folder in the GSW UTS Installation directory. Usually this is:

               C:\GS_UTS\log

NOTE: bEnableWODLog must be set to 1 for the log file to operate.

Note: (you must be on the Windows NT/XP/VISTA/2000+ system that the Georgia SoftWorks SSH2 Server is installed. However you may connect to the SSH2 Registry from a remote location).

1.      Click the Start button at the bottom left corner of your screen.

2.      Click RUN

3.      Type REGEDT32 

4.      Click OK

5.      Select Windows item HKEY_LOCAL_MACHINE

6.      Select the menu item Edit

7.      Move the mouse pointer and click  Find

8.      Type szWODLogFile

9.      Click on Find Next

10.  Select the menu item Edit and then click on Modify

11.  Enter the new value for the Activity Log File Name and  Location and click OK

The new value will take effect when the GSW SSHD service is restarted.


 Using the GSW SSH2 Server Software

 

After Installation, Registration, and Configuration the GSW SSH2 Server is ready to use.

See User Manual for the GSW Universal Terminal Server for information on the powerful features available to the GSW SSH2 Server.


SSH2 Clients

In addition to the GSW SSH2 clients,  the Georgia SoftWorks SSH2 Server is compatible with all SSH2 compliant third party clients.

GSW SSH2 CLIENTS

 

All the powerful and popular GSW Client options and features described in the GSW UTS are available for the GSW SSH2 server except where specifically noted. Georgia SoftWorks offers SSH2 Clients for the following platforms:

Operating System

GSW SSH2 Client

Method to Launch Client

Window 98/ME

Yes

Program Group Shortcut

Windows NT 4.0

Yes

Program Group Shortcut

Windows 2000

Yes

Program Group Shortcut

Windows XP

Yes

Program Group Shortcut

Windows VISTA

Yes

Program Group Shortcut

Windows 2003

Yes

Program Group Shortcut

 

 

 

Windows CE .NET 4.2

Yes

Device Desktop Shortcut

Pocket PC 2002

No

 

Pocket PC 2003

Yes

Device: Start|Programs|GSW Telnet and SSH

Teklogix 7535 devices

(Windows CE .NET 4.2)

Yes

Device Desktop Shortcut

Java Client

No

 

Java Applet

No

 

Table 3: GSW SSH2 Client Platforms

Please see the Georgia SoftWorks UTS User Guide for detailed description of client features and options.


GSW DESKTOP CLIENT

In general the GSW client installation procedures and features described in the GSW UTS User Manual are applicable to the GSW SSH2 Clients.  The strongest AES-256 Encryption is automatically selected.

To invoke the GSW SSH2 Client, use the GS SSH2 Client shortcut in the GSW UTS program group. When connecting with the GSW SSH2 desktop client you will get a logon banner similar to the one displayed below. The Host, Username, Password, and domain prompts are presented.

 

Figure 33: GSW SSH2 Desktop Client

 


PPC Device Clients

 

GSW provides SSH2 clients for Pocket PC Class Devices. Installation is as described in the GSW UTS User Manual. Items specific to the GSW SSH2 Pocket PC clients are noted below.

PPC 2003 Client

Upon installation of the GSW UTS PPC2003 client you have the connection configuration similar as pictured below.  The main item of interest is the Port selected to use for the SSH2 connection. The normal port used for SSH2 connections is port 22. Please configure as identified.

           

Options Button

 

Port 22 is used for SSH2 connections

 

Figure 34: GSW PPC 2003 Client

 

To enable SSH2 encryption click on the Options button.
After clicking on the Options Button the following screen is displayed. The encryption combo box allows the options No encryption, 40-bit, 128-bit, SSH2 and FIPS SSH2. Options selected that do not fit into the context of the GSW Server will result in a failed connection. For example, selecting FIPS SSH2 encryption when the GSW SSH2 server does not have FIPS enabled.

 

Figure 35: GSW PPC 2003 Client – Options

 

Note: The Yellow SSH2 symbol confirms that the SSH2 protocol is in use.

 

 

Figure 36: GSW PPC 2003 Client - SAPConsole - SSH2

       Windows CE – Psion-Teklogix 7535 Devices

 

Georgia SoftWorks provides a Windows CE .NET 4.2 SSH2 client for the Psion-Teklogix 7535 devices. Below are some screen images of the GSW SSH2 Client in action.

Upon launching from the shortcut on the Teklogix desktop the initial screen (Figure 37) is displayed. From the Initial Screen you have the menu options File, View, Session and Help.

The Session menu (Figure 38) item provides the mechanism to Connect, Disconnect and to configure your session configuration settings.

 

Figure 37: Psion-Teklogix Initial Screen

 

Figure 38: Psion-Teklogix – Session Menu Items

 

 

             

 

 

 

 

 

By selecting the Session -> Settings the screen below (Figure 39) is presented allowing configuration of the Host, Port, User, Password and Domain. Selecting the Options button provides similar options as presented in the GSW Pocket PC 2003 Client (Figure 35).

 

Figure 39: Psion-Teklogix Connection Settings

 

Figure 40: Psion-Teklogix – Save Settings

 

 

When the configuration is complete you can save the session configuration information by using the File menu item (Figure 40). You may recall the configuration and minimize the amount of data typed to connect. It also provides the flexibility to save several profiles if needed.

 

 

 

 

 

 

 

 

Using the Menu item Session->Connect, the connection is established and Figure 41 is an example of a connection to SAP via SAPConsole.

 

Figure 41: Psion-Teklogix running SAP via SAPConsole

 

Figure 42: Psion-Teklogix Save Client Settings Menu

 

 

After the work is complete the session is disconnected by using the Menu item Session->Disconnect.


 

Third Party SSH2 Clients

 

The GSW SSH2 Server allows connections from 3rd Party SSH2 Clients. 

Please see the Users Manual of the 3rd party SSH2 client of interest for operations of that client. We have included screen shots from three popular SSH2 clients operating with the GSW SSH2 Server.

Below is a screen shot of the SecureCRT SSH2 Client connected to the GSW SSH2 Server and running SAP via SAPConsole.

Figure 43: 3rd Party Client – SecureCRT – SAPConsole

 

 

 

 

 

Below is a screen shot of the PuTTY SSH2 Client displaying some of the GSW International character support.

Figure 44: 3rd Party Client - PuTTY - Unicode

 

 

 

 

 

 

 

 

 

Below is a screen shot of the F-Secure SSH Client connected to the GSW SSH2 Server and running SAP via SAPConsole.

Figure 45: 3rd Party Client - F-Secure SSH Client

Specify Domain with a 3rd Party Client

A user account’s domain can be specified in the SSH2 client’s user name field. If a domain is not specified then the GSW UTS will use the default domain configured in the UTS registry. If a UTS default domain is not configured and a domain is not specified in the SSH2 client’s user name field then the system will attempt to validate the user account logon using the local account database.

Use the following syntax to specify the domain in the SSH2 client’s user name field:

username@domainname

where username is the name of the user and domainname is the name of the domain.

If a default domain is specified in the UTS registry then the domain entered above will take precedence. Please see the GSW UTS User Manual for more information.


Registry Variables

Many registry variables exist for provisioning the system. Registry variables are an excellent method to configure software while utilizing skills already learned by the system administrator. There is no need to learn yet another interface to provision the software. Here is a list of the registry variables and a brief description of their use. Please see the appropriate section in this User Manual for complete descriptions.

All Registry values used by the Georgia SoftWorks SSH2 Server are stored in the following Registry path.

HKEY_LOCAL_MACHINE\SOFTWARE\Georgia SoftWorks\GSW_SSHD\Parameters

 

 

 

 

 

 

 

                                                          To enable the log bEnableWODLog must be set to 1. (Page 36)

 

                                                          Default = 22(decimal) is the standard port assigned to SSH2.

                                                          (Page 32)

 

 


FIPS 140-2 Resources

Additional information about FIPS and NIST can be found using the following links.

http://csrc.nist.gov/publications/PubsFIPS.html

Certificate numbers

 

Certificate

Numbers

Descriptions

#560

Certificate #560
Windows CE and Windows Mobile Enhanced Cryptographic Provider (RSAENH)

(Software Versions: 5.01.01603 [1], 5.00.911762 [1], 5.04.17228 [2] and 5.05.19202 [2])

http://csrc.nist.gov/publications/PubsFIPS.html

#825

Certificate #825
Windows CE and Windows Mobile Enhanced Cryptographic Provider (RSAENH)
(Software Version: 6.00.1937)

http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/140crt/140crt825.pdf

#918

Certificate #918

OpenSSL FIPS Object Module)

http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/140crt/140crt918.pdf

 

Table 4: FIPS 140-2 certificate links


 

 

GSW SSH2 Server Subscription

 

The GSW Subscription plan provides access to the most current versions of the software as well as priority support.

 

In general, Georgia SoftWorks releases a new version as soon as new features are ready rather than waiting for quarterly or annual releases.  Due to our development and release generation methods and JIT User Manual production we can release software on a much more frequent basis than other organizations. As soon as features or defect resolutions are Alpha and Beta tested we generate a release. This provides our customers with features much quicker than the “grouping” or “scheduling” method used by other companies.

 

The GSW SSH2 Server (and Rocket Pack, RF DTIO) Subscription grants access to free version upgrades for the duration of the subscription. The duration is either 1, 2 or 3 years. This is good as you can obtain new versions of the software at your convenience, obtaining all new features and defect resolutions.

 

NOTE: New versions can be downloaded from our web site at you convenience.

 

The GSW Subscription plan is an excellent value. Even if you upgrade the software once every few years you will save with the subscription.

 

Version Upgrade Pricing with Subscription Plan

TIME FROM DATE OF PURCHASE

PRICE

For the Duration of Plan (1, 2 and 3 year plans are available).

Free

Table 5: Version Upgrade Pricing with GSW Subscription Plan

The pricing for version upgrades without the Subscription is based on the period of time since the date of the original purchase or last version upgrade.

 

Version Upgrade Pricing without Subscription Plan

TIME FROM DATE OF PURCHASE

PRICE

Less than 60 days

Free

Greater than 60 days but less than 1 year

50% of the current list

Greater than 1 year

90% of the current list

Table 6: Version Upgrade Pricing Without Subscription Plan

 

 

 

 


HOW TO UPDATE THE SOFTWARE

 

 

 

1.      Download the software or use the supplied CD.

 

2.      Make sure the SSH2 Server is not in use.

 

3.      Run the Setup Program for the Update as done in the original installation.

 

4.      You may specify the same or different installation folder.

 

 

 

HOW TO RENEW THE GSW Subscription

 

Please use the following procedure when renewing the GSW SSH2 Server or Rocket Pack Subscription.

 

Step

Who

Action

1.

GSW

 

Send notice to customer indicating that the subscription is about to expire. The notice is sent approximately 4 to 8 weeks prior to the expiration of the plan.

2.

 

Customer

Places order for new subscription

3.

GSW

 

Confirms Order

4.

GSW

 

Ships current software, documentation and new Floating License  (if  applicable)

5.

 

Customer

Install new Floating License (and software if desired)

6.

 

Customer

Ships OLD Floating License back to GSW

Table 7: Steps to Renew the GSW Subscription Plan


System Signature - IMPORTANT PLEASE READ

NOTE: This section only applies to Software Registration

The registration software obtains a system signature that is unique to your system. This signature is an added security measure to inhibit unauthorized personnel to obtain working copies of the GSW SSH2 Server.

The signature is comprised of hardware and software identifiers that exist on your system that make the target system unique. These identifies are hashed into a Product ID and a Serial Number can be generated from this Product id.

If major hardware components of your system are removed, replaced or modified your Serial Number may discontinue to work and you may need a new Serial Number to obtain access to the SSH2 Server. Please contact Georgia SoftWorks Technical Support if needed.


Technical Support

In order to keep Technical Support Free please help keep our cost down.

·        Gather all relevant system and environment information.

·        Write your question down. This not only helps us but also helps you in articulating the question.

Provide Log Files To GSW Technical Support

A typical sequence when GSW Technical Support needs the logs files are to delete the log files, reproduce the behavior in question and email the log files, which are recreated during the test, to GSW Support.

Email Support Tips:

To expedite support for suspected problems please perform the following test steps below to help us diagnose the issue.

1.      Disconnect all users. Make sure that no other user connects at the time of the test.

2.      Wait 5 minutes

3.      Delete the Log files

      Delete all log files from the GSW UTS Server installation ‘Log’ subdirectory on the computer                running the GSW Universal Terminal Server. (Usually c:\GS_UTS\Log)

4.      To expedite resolution, reboot the Server if possible

5.      Duplicate the problem.

6.      The log files are automatically re-created. Send us the files in an email to support@georgiasoftworks.com

7.      Please also include

a.       A description of the  problem including User ID’s, Domain and IP Addresses

b.      The logon script associated with the user experiencing the problem. (That is the c_start.bat or the k_start.bat file that resides in the scripts folder in the GSW UTS directory

c.       And of course your contact information.

If the question is not an emergency, please use e-mail at support@georgiasoftworks.com. We try to respond within 24 hours.

Or Call 706.265.1018 EST, M-F 9:00 a.m. to 5:00 p.m. and have your Product ID ready



[1] In conjuction with the GSW UTS Server